Refund Policy

Check the two conditions

• Request within 7 days of the charge. The window starts at the time that payment was taken.
• No restock alert has reached you since that charge. A restock push sent to any of your devices, or a restock email sent to you, counts as use of the service for that payment and makes it non-refundable.
• Testing your setup does not use up refund eligibility. Neither “Send a test notification” nor “Preview on this device” counts as a restock alert.

Send your request

Write from your account email to contact@shelfspring.com and put “Refund” in the subject. We review the alert log and reply within one business day. An eligible refund goes back to the original payment method; banks usually show it within 5 business days.

After the payment is returned

• We return the entire eligible payment. The plan ends immediately, notifications stop and there are no further charges.
• Saved alert rules remain on your account and become active again if you resubscribe.

Cancellation is a separate choice

Choose Dashboard → Cancel subscription to stop the next renewal. Your alerts remain active until the paid period ends. Cancellation alone does not return a payment; send the request described above if the payment qualifies.

Your rights under the consumer law that applies where you live are not limited by this policy.